Delete your GolfAuth account

How to request account deletion

Choose one of the following methods. Both start a GolfAuth account deletion request.

What happens after you request deletion

• Your GolfAuth account enters a 30-day pending deletion period. During this time the account is deactivated (you cannot sign in).
• You may ask us to restore the account during those 30 days by emailing privacy@golfauth.com.
• After the 30-day period, deletion proceeds and is final and irreversible.

Data that GolfAuth deletes

After the pending period completes, GolfAuth deletes or permanently removes from active systems:

• Name, email address, phone number, and other directly identifying profile information
• Profile photo
• Authentication credentials and login records
• AI Caddie chat history and similar personal content you created in GolfAuth
• Active subscription information (after billing reconciliation)
• Stored payment method tokens held by GolfAuth (card numbers are processed by Stripe and not stored by GolfAuth)
• Forwarded receipt contents (subject to any shorter legal hold already required)

Data that may be kept

Some information is retained as required by law, or kept only in anonymised form that cannot reasonably identify you:

• Anonymised equipment / digital twin records — may remain for ownership integrity of clubs that have transferred to other users, or as de-identified statistics
• Aggregate / anonymised analytics — e.g. counts of equipment models in the system
• Tax, accounting, and subscription billing records — typically retained for 7 years under Australian law
• Records required by legal hold (litigation or regulatory investigation), anti-fraud where applicable, and consent records needed for compliance verification
• Data held by a fitting professional in their own business systems — GolfAuth deletes what we control; a professional may retain their own customer records under their obligations

Retention periods